Privacy Policy

Effective date: Monday 3rd April, 2017

If there’s something we haven’t covered, or if you have any questions, please email us at support@zeroheight.com!

At zeroheight, we understand how important it is to ensure the privacy, rights and security of our users and their work. We do everything we can to make sure that you are protected. Put simply, these are our core principles:

• access
  • personal content such as design information uploaded to a zeroheight project is only accessible to the user uploading the content; any users that are explicitly invited to the zeroheight project by the project members; and Zero Height Limited and its affiliates, strictly when necessary and for the purpose of troubleshooting specific issues with the Service
  • these access rules are enforced by a strict access control mechanism based on user account credentials
• security
  • we use the latest available security standards (i.e. HTTPS) to ensure that your data is safe and secure
• storing
  • we don't store personal information on our servers unless required for the on-going operation of one of our services
• sharing
  • we don't share your personal information with anyone except to comply with the law, develop our products internally, or protect our rights

1. Introduction

This Privacy Policy sets forth the privacy practices of Zero Height Limited and its affiliates and subsidiaries (collectively, “Zero Height") with respect to all Zero Height information, data, graphics, content, software applications (collectively, the “Software”); the Zero Height website, located at www.zeroheight.com, (the “Website”); and other Zero Height products or services provided or otherwise made accessible on or through the Software or the Website. Collectively, the Software, the Website, and any other Zero Height services are hereinafter referred to as the “Service”. In this Privacy Policy, “we”, “us”, “our” and other similar references mean Zero Height and “you” and “your” and other similar references mean any particular user of the Service. This Privacy Policy describes how Zero Height uses personal information of users collected through our Service (“Personal Information”).

This policy applies (i) immediately to users who utilize the Service on or after the Effective Date and (ii) on the Effective Date to users who utilize the Service before the Effective Date. Any person who does not agree to be bound by this Privacy Policy should not utilize the Service. Each capitalized term not otherwise defined herein shall have the meaning set forth in Section 2.

2. Definitions

1. “Contact Information” means (i) your name, (ii) your email address.
2. “Effective Date” means the date set forth at the beginning of this document.
3. “Zero Height Affiliates” means any parent, subsidiary, member, officer, director, employee, or agent of Zero Height or any company under common control with Zero Height.
4. “Privacy Policy” means the set of policies set forth in this document.
5. “Financial Account Information” means your credit card number, credit card expiration date and credit card verification code, all with respect to one or more credit cards that you have the lawful right to use, and your bank account number, bank account title, bank name, branch location and routing number, all with respect to one or more accounts that you have the lawful right to access; provided “Financial Account Information” does not include the last four digits of your credit card number, which we retain for purposes of verifying User Account and User Account Information.
6. “Transaction Information” means all information related to transactions that you conduct on the Service and your interactions with the Service.
7. “User Account” means an account permitting access to the Service, with which is associated a user name and password.
8. “User Account Information” means information that identifies you to the Service, including your user name, password, internet protocol address, and MAC address.
9. “User Content” means images and other materials that you post to the Service.

3. Types of Personal Information We Collect

Zero Height collects the following types of Personal Information through the Service:

1. Contact Information;
2. Financial Account Information;
3. Transaction Information;
4. User Account Information; and
5. User Content.

4. Mechanisms for Collection of Personal Information

Zero Height collects Personal Information (i) upon a user’s creation of a User Account, (ii) upon logging into the Service, (iii) upon interactions with the Service, and (iv) upon uploading User Content to, or generating User Content on, the Service, and (v) when you communicate with Zero Height through the Service. When you access our Service, we may place small data files on your computer or other device known as “cookies”. We use cookies to recognize you as a user of the Service. Cookies may remain on your device until you erase them or they expire. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of the Service. You should refer to the help sections of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling cookies.

5. Purpose of Collection and Use of Personal Information

Zero Height uses Personal Information to:

• operate and improve the Service;
• target offers to users;
• administer the Service’s facilities for communications among and between users and the public in general;
• evaluate eligibility of customers for certain offers, products or services;
• evaluate the types of offers, products or services that may be of interest to users;
• provide user support;
• communicate with users regarding support, security, technical issues, commerce, marketing, and transactions;
• facilitate marketing, advertising, surveys, contests, sweepstakes and promotions
• administer the Service, User Accounts and transactions with respect to User Accounts; and
• administer and carry out our obligations under contracts and to comply with the law.

6. Disclosure of Personal Information

We may disclose your Personal Information to:

• Zero Height Affiliates, which may use the Personal Information for the purposes described in Section 5;
• service providers which act for us or provide services for us, such as for marketing or for the processing of payments, and as to such service providers their use of Personal Information is subject to our agreements with them and any applicable laws;
• vendors in connection with the investigation of possible fraud, or as part of legal proceedings affecting Zero Height or the vendor;
• any person or government agency in response to a subpoena;
• to a government agency in response to an investigation, regardless of whether or not a subpoena has been issued;
• any person to enforce our rights or protect our property; to protect the rights, property or safety of others, investigate fraud; and
• Zero Height’s employees and outside professionals (such as lawyers and accountants) for the purpose of auditing, compliance, and corporate governance.

7. Storage and Security

We believe the security of your information is a serious issue and we are committed to protecting the information we receive from you. We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from the Service. We also are not responsible for the actions of any third parties that may receive any such information.

We may transfer your information to, or maintain it on, computers located outside of your state or country, in a location having laws that are less protective of your privacy. If you are located outside the UK and Ireland and choose to provide information to us, be advised that Zero Height is located in the UK and processes your information in the UK and Ireland. By using the Service under this Privacy Policy and the Terms of Service, you consent to the transfer of your information to the UK and Ireland.

We will retain Personal Information only as long as our business needs require. We will then destroy or render unreadable any such information upon disposal. We collect and process Financial Account Information from you using third party PCI-compliant service providers when you subscribe to the Service. We do not store Financial Account Information transmitted through the Service.

8. Email Policies

Zero Height reserves the right to send you non-promotional e-mail relating to your account and to the Service. You cannot opt-out of receiving such e-mails, and you agree to receive them.

9. No Responsibility for Privacy Practices of Third Parties

This Privacy Policy applies only to the Service. It does not apply to sites that have linked or are redirected to or from the Service (“Third Party Sites”), regardless of whether or not such link or redirection is authorized by Zero Height. Third Party Sites may have their own policies regarding privacy, or no policy at all. Zero Height is not responsible for Third Party Sites and you use them at your own risk.

10. Retention of your Personal Information

You may close an account, but Zero Height will nevertheless retain your Personal Information so as to protect the business interests of Zero Height, Zero Height Affiliates, vendors and other users. Those interests include the completion of transactions, maintaining records for financial reporting purposes, complying with our legal obligations, resolving disputes, and enforcing agreements.

11. Changes to the Privacy Policy

Zero Height reserves the right to change this Privacy Policy. Such changes may be announced to you either by email or by the posting of the revised policy on the Service. You are responsible for reviewing both your own email and the Service to determine what is the then-current Privacy Policy.

12. Notice to Residents of Countries outside the United Kingdom

Zero Height is headquartered in the United Kingdom. Personal Information may be accessed by us or transferred to us in the United Kingdom or to Zero Height Affiliates, business partners, vendors, or service providers elsewhere in the world. By providing us with Personal Information, you consent to this transfer. Zero Height will adhere to its Privacy Policy, regardless of where the Personal Information is processed or stored.