Privacy Policy

Effective date: Monday 21 May, 2018

This Privacy Policy applies to services (zeroheight) owned and operated by Zero Height Limited. Zero Height Limited processes personal data as a Data Controller as defined in the GDPR. The legal basis under which Zero Height Limited collects data under the GDPR are consent and legitimate interests, as described in this Privacy Policy.

This Privacy Policy explains what information we collect when you access zeroheight, how the information is used, and how you can control the collection, correction and/or deletion of your information.

We won’t use or share your information with anyone except as described in this Privacy Policy.

Here are our core principles:

  • You're in control: you have control over the content you upload to zeroheight — you can decide who sees it, delete it permanently, and export it out of zeroheight

  • You’re in safe hands: we use the latest available security standards to ensure that your data is safe and secure at all times

  • We don’t store more than we need: we don't store personal information on our servers unless required for the on-going operation of our services

1. What data we collect and why

zeroheight collects the following types of Personally-Identifying Information:

  1. The names, team details and emails you provide when signing up and whilst using zeroheight, in order to provide the service
  2. The financial information you provide, in order to process transactions when you purchase a plan (your card information is not held by us, it is collected by our third-party payment service providers, who are PCI-compliant and specialize in the secure online capture and processing of credit/debit card transactions)
  3. The content you upload and create on zeroheight, in order to provide the service
  4. Cookies and usage information, in order to provide customer support, analyze usage trends, and troubleshoot user issues

Cookies

Cookies are small data files stored in your browser. We use them to remember your user settings, as well as for authentication and analytics. Users can control the use of cookies and delete or disable them from their browser settings. If you disable cookies, you may still use zeroheight but some features might not work as expected or at all.

Usage information

We use Mixpanel to track usage information as you interact with zeroheight. On top of the user activity data that we send to Mixpanel, Mixpanel automatically collects your IP address, device identifiers, browser information, location data and website referral data. You can read more about Mixpanel’s data collection here. If you wish to opt-out from usage information tracking, please let us know by emailing support@zeroheight.com.


2. How we use your data to communicate with you

Non-essential communications

If you’ve opted in, we rely on your consent to send you non-essential communications such as news, announcements, events, offers and tips on how to use zeroheight. You can opt-out from those emails at any time by clicking the unsubscribe link at the bottom of emails or by emailing support@zeroheight.com requesting to be unsubscribed.

Essential communications

We use our legitimate interest to send you communications essential to providing zeroheight services such as for customer service, security, billing, legal and contractual obligations. You can opt out from those emails by deleting your account.


3. Accessing, correcting and deleting your data

You have the right to request a copy of some or all of your personal information — please email support@zeroheight.com to do so. We also want to make sure that your personal information is accurate and up-to-date, so please email us if you would like to amend or delete it.


4. How long we keep your data

We are required under UK tax law to keep your name, contact details and billing data for a minimum of 6 years (after which it will be destroyed).

Other data will be deleted if we no longer have your consent to use it or when it is no longer needed for the legitimate purpose it was originally collected for.


5. How and when we disclose your data

Disclosure to comply with the law

We may disclose personal data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose personal data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the services and any facilities or equipment used to make the service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.

Disclosure to service providers

In order to provide the services to you, we work with third-party service providers Amazon Web Services, Inc. (Cloud Service Provider), DigitalOcean, Inc. (Cloud Service Provider) and Gitlab Inc. (Cloud Service Provider) who provide website, application development, hosting, maintenance, and other services for us. These third-parties may have access to, or process personal data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.


6. How we store and protect your information

We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from our services. We also are not responsible for the actions of any third-parties that may receive any such information.

If you are located outside the UK and Ireland and choose to provide information to us, be advised that Zero Height is located in the UK and processes your information in the UK and Ireland. By using the Service under this Privacy Policy and the Terms of Service, you consent to the transfer of your information to the UK and Ireland.


7. Visiting other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.


8. Changes to this Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify this Privacy Policy, we will make it available through the service, and indicate the date of the latest revision, and will comply with applicable law. Your continued use of the service after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.


9. Contacting Us

You may contact us at any time to request access to your personal data, correct or delete any information we have about you, or if you have any questions, comments or want to raise issues about our data collection and storage practices, using the following details:

Zero Height Limited
18-26 Shacklewell Lane
London
E8 2EZ

support@zeroheight.com

And if there’s something we haven’t covered in this Privacy Policy, please get in touch!